Returns Policy

Returns & Refund Policy

30-Day Returns

You can return any unused product within 30 days of delivery for a full refund (minus original shipping fees, if applicable).

To be eligible for a return:

-Items must be unused, in original condition, and in original packaging.

-Return shipping costs are the responsibility of the customer.

To start a return, email our support team at info@prepfect.com with your order number and reason for return.

Processing Your Return

Once your returned item is received and inspected, it will be processed within 24 hours. Refunds are issued to your original payment method - please allow up to 10 business days for your bank to finalise the transaction.

Lifetime Guarantee

Your purchase is protected against manufacturing defects and faults under normal use.

If your product has a genuine defect, we’ll repair or replace it free of charge.
This does not cover misuse, accidental damage, improper care, or normal wear and tear.

Our guarantee remains valid as long as Prepfect is actively operating and fulfilling orders. If we ever close, we won’t be able to process new guarantee claims - please raise any concerns within 30 days of your delivery.

To activate your guarantee, email info@prepfect.com.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 24 hours of delivery.

Include:

-Your full name

-Order number

-Clear photos of the issue

We’ll resolve the issue as quickly as possible with a replacement or refund.

Missing Orders & Delivery Issues

If your order hasn’t arrived, please contact us at info@prepfect.com.

Replacements can only be issued once:

-20 working days have passed since dispatch (UK)

-25 working days for international orders

Please double-check your shipping address at checkout. We are not responsible for parcels lost due to incorrect addresses or unsafe delivery instructions (e.g. "leave on doorstep").

Important Note for Winding Down

Prepfect is currently winding down operations. Orders placed before closure will be fulfilled and covered under this policy.

After August 30, 2025, we will no longer process returns, refunds, or guarantee claims. Please contact us before this date for any support needs.

Questions?

We’re always here to help.
Reach out anytime at info@prepfect.com

By placing an order with Prepfect, you agree to this Returns & Refund Policy.